SHIPPING COSTS NL €7,50 - FREE SHIPPING ABOVE €50

Frequently asked questions:

Products

Do all your cheeses contain nuts?

Most of our cheeses contain nuts but we also have a decent selection that are nut free.  All the ingredient information and allergens are displayed on each product packaging.

Do all the cheeses need to be kept in the fridge?

Yes absolutely. Just like dairy cheese they like to be kept cold! Although we do suggest taking them out of the fridge half an hour before serving - provided you have the required self control (we're working on that)! 

 

How long is the shelf life of the cheeses?

It varies depending on the product, however most cheeses we recommend eating within 2 weeks. Once opened, they last about 5 days. To avoid further contamination or fast maturation, we advise to keep them in an airtight container and to always use a clean knife. We personally judge the quality of the cheese by the smell and taste and base our decision on that. 

 

How many people does one cheese fondue serve?

One fondue can easily satisfy 2 people as a main course. As a starter it serves 4 people. We do suggest you load up on veggies to dip in the bowl.  

 

How long can I keep the cheese outside the fridge for?

We recommend not more than 3 hours. Of course, it depends on which cheeses as they have different packaging. The only exception is the parmesan that can be stored in a dry and chill place.

  

Delivery

Do you ship across the Netherlands?

Yes! This is the one of the main reasons we launched an online site - so our delicious range of plant-based cheeses can be enjoyed across the land of the cheese lovers.

 

 Do you ship outside of the Netherlands?

We ship to the Netherlands, Belgium, Germany, France, Luxembourg, Austria and Denmark.

 

What time do I place my orders and when will they arrive?

Netherlands: 

National orders are processed on Monday and Wednesday. You should receive it in 1 to 2 days after shipping. Our national shipping partner delivers between 5 pm to 10 pm.

International:

The parcels are packed and sent on Monday morning. Depending on where you live, you will be delivered in 2 to 4 working days from Monday. If you order on Monday afternoon or later, you’ll have to wait until next Monday for your order to be shipped.

 

Do you deliver to office addresses?

No, for any delivery address in the Netherlands, you should provide us a home address and not an office address as deliveries happen in the evening. Unless, you work late hours.

 Why are delivery costs so high?

We are working hard to reduce delivery costs. However, we would rather ship responsibly than cause further pollution and environmental degradation. Our delivery partner is CO2 neutral and we sourced recycled and reusable packaging to ship our goods in. Therefore the costs are higher than other retailers

 What is the refund policy?

All cases are handled on a case-by-case basis, so reach out to us at store@willicroft.com for questions regarding refunds or returns.

 

 Click and collect:

Do you have a product in stock? 

Do you want to be sure we have your favorite product in stock before coming to the store? Feel free to place an order online under “pick-up order” to book your items. Your selection will be put on the side for you.


When can I pick-up my order?

As soon as you order is ready, you’ll receive a notification. If you are in a hurry, you can always come directly to the store. If you have placed the order, we have it in stock.

Packaging

What type of packaging do you use?

All the packing, your products are shipped in, are recycled, reusable and non-toxic for the environment - please give them another life! 

General

Where can I follow your upcoming products, events, and other news?

You can subscribe to our newsletter and follow us on Facebook, company’s Instagram and store’s Instagram.

Where can I find your products?

If you are from Amsterdam, we would love to see you in our store where we can provide you with more information and advice. The list of our stockists is on our website.

Is it possible to try samples at your store?

Our products have nothing to hide! If you would like to try something, please inform our lovely team. Our samples are safely served and respect COVID-19 regulations.

Do you do workshops?

We love workshops and share what we do! Depending on the circumstances, we gather for tasting sessions and storytelling events. We’re constantly coming up with new events like takeovers, meet the maker days and markets. If you have any new ideas, we’ll be glad to hear them. 

Can I volunteer or help in any way?

We sincerely appreciate all your support! If you think about a way to help us, we would love to read your input. Do not hesitate to drop us an email, a message on Instagram, or Facebook. You can also come directly to the store and we would be happy to discuss it with you. The easiest way to support us is to spread the word! You are welcome to write feedback on our Google, Happy Cow and TripAdvisor pages, share and like our post on social media, and introduce us to your friends and family (and not only the vegan ones :) ).