When I place my order when will it arrive?
We only deliver on Tuesday and Thursday evenings between 6-10pm. If you place your order before 5pm on Monday it will be delivered Tuesday evening, if you place your order before 5pm on Wednesday you'll receive your delivery Thursday evening. Depending on when you ordered, deliveries will therefore arrive between 2-4 days of the order being placed.
What time of day can I expect my order (I’m getting very hungry)?
Depending on if you placed your order, it will arrive between 6-10pm on Monday or Thursday evening (or both if you're greedy).
Do you ship across the Netherlands?
Yes! This is the one of the main reasons we launched an online site - so our delicious range of plant-based cheeses can be enjoyed across the land of the cheese lovers.
Do you ship outside of the Netherlands?
We ship to Netherlands, Belgium and Germany.
Why are delivery costs so high?
We are working hard to reduce delivery costs below €7.5 however, we would rather ship responsibly than cause further pollution and environmental degradation. Our delivery partner is CO2 neutral and we sourced recycled and reusable packaging to ship our goods in.
What is the refund policy?
All cases are handled on a case-by-case basis, so reach out to us at firstname.lastname@example.org
for questions around refunds or returns.
Do all your cheeses contain nuts?
Some but we have a decent selection that don’t. All of the ingredient information is displayed on each product.What allergens are in each cheese?All of the allergies are displayed on each product.
Do all the cheeses need to kept in the fridge?
Yes absolutely. Just like diary cheese they like to be kept cold! Although we do suggest taking them out of the fridge half an hour before serving - provided you have the required self control (we're working on that)!You can also freeze our plant-based cheeses.
How long is the shelf life of the cheeses?
It varies depending on the product, however most cheeses we recommend eating within 2 weeks. Once opened they last between 5-7 days. We are conservative on use-by dates so often we just judge it by the smell and taste.
For how many people one cheese fondue is for?
One fondue can easily satisfy 2 people as a main course. You could also use it as a starter. That would be enough for up to 4 people.
For how long can I keep the cheese outside the fridge?
We recommend not more than 2 hours. Of course, it depends on which cheeses as they have different packaging. Our parmesan doesn't need to be refrigerated and can last for a really long time.
What type of packaging do you use?
All of the packaging your products are delivered in are recycled and reusable - please give them another life! Our delivery partners are CO2 neutral. The packaging for the individual partner varies per supplier.
Where can I follow your upcoming products, events, and other news?
You can subscribe to our newsletter and follow us on Facebook and Instagram.
Where can I find your products?
If you are from Amsterdam, we would love to see you in our store where we can provide you with more information and advice. The list of our stockist is on our website https://willicroft.com/our-stockists
Is it possible to try samples at your store?
In normal circumstances, we would be glad to make you try our delicacies. Unfortunately, the city of Amsterdam has strict restrictions on food samples to avoid the spread of COVID-19. We will be happy to take out our platters and cheese knives as soon as possible.
Do you do workshops?
We love workshops and sharing what we do! However, we want to act responsibly and avoid big gatherings. We will let you know as soon as we start them again.
Can I volunteer or help in any way?
We sincerely appreciate all your support! If you think about a way to could help us with, we would love to read your input. Do hesitate to drop us an email, a message on Instagram, or Facebook. You can also come directly to the store and will be happy to discuss it with you. The easiest way to support us is to share the word! You are welcome to write feedback on our Google and TripAdvisor pages, share and like our post on social media, and talk to your friends and family about us (and not only the vegan ones :) ).
If we haven’t answered your question above please get in contact via email@example.com